Removalist Services
Terms and Conditions of Auckland Removals
To make it
easy to understand, we have summarized our terms and conditions into a few main
points. However it is recommended and required that you read and agree to our
terms and conditions in whole before proceeding with our products and or
services.
Contact
Details
It is very important that you check that your quote request and booking
confirmation details are true, complete and accurate. This includes a complete
inventory of everything to be moved, property and street access for the removals
vehicle and your contact details. Any information which is required to be
updated must be done so in writing so there is no chance of miscommunication.
You will be responsible for any delays as a result of inaccurate information
supplied. You must supply relevant contact details and be contactable at all
times. Delays due to inaccurate information and non-contact ability may incur
additional charges, as set by the Booking Agent.
Additional
Items
It is very important that you check the accuracy of the inventory which your
quote and / or booking confirmation is based on. If your quoted and/or booked
inventory is not accurate and additional items are collected upon uplift, this
will take up additional space in the truck which will be charged to the Customer
at a pro-rata rate.
Insurance
It is recommended that you obtain all risk type insurance cover for your goods
prior to your relocation. This can be provided by most reputable insurance
companies. Moving Companies of the Booking Agent are only required to maintain a
standard transit insurance cover for fire, flood, collision and overturning with
a $1000.00 excess payable by the Customer in the event of any such claim. The
Booking Agent does not check and is not responsible for checking that the Moving
Companies maintain this insurance policy. You are therefore fully responsible to
obtain an-all risk cover insurance for your goods.
Deposits
A booking deposit of no less than 25% is payable upon booking your relocation by
either credit card or direct deposit, with the balance of monies payable in full
upon the uplift / collection of your goods. (Cheques are not accepted as method
of payment) Generally, quotes under $500 will be asked to pay in full, Quotes
under $1000 will be asked for a 50% deposit and Quotes over $1000.00 will be
asked for a 25% deposit. All bookings made for collection within 5 days are
payable in full. Deposits are non-refundable if a cancellation is received
within 7 days of the collection date. 75% of your booking deposit will be
refunded if you cancel prior to 7 days before your collection date with 25%
being held by the booking agent as an administration fee.
Collections
You should be notified of uplift / collection times the day prior or the morning
of your uplift / collection and respectively notified of delivery times the day
prior to your delivery. You must be available and contactable during that time
frame. Any requests you may have in relation to uplift dates and times must be
given in writing, and will be considered and implemented where possible but in
no way will be guaranteed.
Delivery
As we are primarily a backloading service, we do not guarantee delivery dates or
times, and any approximate time frames for transit given are only indicative.
Non delivery due to unavailability by the customer may incur redelivery and
storage charges over and above all other costs at the rate set by the Booking
Agent.
The person obtaining the quote and booking the job (customer) is the owner of the goods or has the owner’s permission to be moving their goods and shall be responsible for the booking and payment of the job. Amount quoted whether hourly or fixed rate will be payable in full before completion of unloading of the truck on all short distance moves performed by the “Moving Company”, and payable in full upon or prior to uplift on long distance and furniture moves. Unless otherwise mentioned, all moving quotes whether local or furniture do not include dismantling or reassembling beds or any other furniture items. Delays of any nature outside the control of the “Moving Company” including but not limited to settlements, additional pick ups and / or drop offs, additional and non listed items not originally quoted on, and non mentioned and unlisted difficulties with access will incur additional charges at the applicable rate as specified by the “Moving Company”. Items larger than normal size or inaccurate items selected from the inventory list will incur additional charges at the applicable rate as specified by the “Moving Company”. Itemized lists are checked upon collection and any additional items taken by the “Moving Company” will be charged at the pro-rata amount as set out by the “Moving Company”. The list of additional items will be sent to the “Moving Company” office where the additional charges will be calculated, and written confirmation of the additional charges will be sent. All correspondence regarding additional charges will only be handled by office staff in writing. Failure to abide by these conditions will authorise and reserve the right for the “Moving Company” to seize, hold, and where payment is not forthcoming dispose of goods in lieu of payment. Where customer advised volume/cubic meters has been provided, if the overall volume/cubic meters are exceeded on collection of goods, additional charges will apply at the pro-rata rate as set out by the “Moving Company”. All volume is calculated on loadable/stackable space. All items are wrapped in furniture pads and blankets which add to the overall volume and customers who provide volume/cubic meters must take these points into account when providing details. The “Customer” and / or credit card signatory is hereby responsible for all default of payment, legal action and / or debt recovery costs as well as but not limited to dishonour fees and administration charges at the Booking Agents discretion. The person signing a credit card authority for or on behalf of the “Customer” personally agrees and accepts liability for the total amount owing if the credit card payment is dishonoured. Should card payment be made over the phone by the customer or their representative to the “Moving Company”, and no signatures are obtained upon uplift or delivery, due to but not limited to non attendance by the “Customer”, or their representative hereby agrees that the terms and conditions contained herein will enforce such payment and the “Customer” or their representative hereby indemnifies the Booking Agent and takes full responsibility for such payment being made. Only authorised contractors of the Booking Agent are to drive, passenger, load and unload the vehicles. Failure to abide by this condition could void any insurance taken out by the customer, as well as void any insurances or warranties if any by the “Moving Company” or the booking agent. The “Customer” hereby understands that the only insurance provided by the “Moving Company” is standard road transit insurance for fire, flood, collision and overturning with any excess amounts to be paid in full by the “customer”. The “Customer” must organise their own insurances for any additional cover by contacting their current insurance provider or alternatively by going to www.removalsinsurance.com.au , and should the customer choose not to do so, indemnifies the “Moving Company” and “Booking Agent” from any claims whatsoever including but not limited to accidental damages, negligence, loss of goods and non delivery. The “Customer” hereby acknowledges and agrees that the “Moving Company” and “Booking Agent” reserves the right to use external contractors and sub contractors to perform works required by the “Customer”. The “Booking agent” shall, at it’s discretion, without notice to the client, subcontract on any terms all or part of the carriage of goods, and as a result of such, the “Customer” indemnifies the “booking agent” from any delay, damage or mis-delivery resultant from acts or omissions of the moving company, subcontractor, it’s servants, and/or agents. Should any claims arise due to any works carried out by external contract moving companies, it must be referred directly to the contracted moving company and not the “Booking Agent”. If the “Customer” signs contracted company paperwork the “Customer” will be bound by such terms and conditions as dictated by the contracted company as well as the terms and conditions contained herein without variance whatsoever. Goods are accepted by the “Moving Company” on the condition that they comply with the requirements of any applicable law relating to the nature, condition and packaging and transport of the goods, and without limitation reserves the right to refuse goods, whole or part thereof for handling and or transportation. This includes, but is not limited to dangerous goods, food products, plant matter and firearms/explosives. The method, route and time by which the work or services, under which this contract are performed shall be at the absolute discretion of the “Moving Company”. The “Customer” shall provide an authorised representative who will be responsible for ensuring that the correct goods are loaded and whether or not such a representative is provided the “Customer” shall pay all additional charges whatsoever resulting from the movement of incorrect goods or non movement of goods that the “Customer” intended to have moved. “Booking Agent” can not be held liable or responsible for delays of any nature and the “Customer” hereby acknowledges at the time of booking that no guarantees are made in relation to collection and / or delivery dates and times. The “Customer” acknowledges and accepts without limitation that any time or date advised by the booking agent and / or the “Moving Company” to the “Customer” pertaining to the uplift and/or delivery of any goods or the provision of any service are indicative only and hence are not guaranteed to be met. In the case where pre-advised times or dates cannot in the view of the “Moving Company” be reasonably met, the “Moving Company” reserves the right at any stage to alter the time or date to another time or date that in the “Moving Company” view is reasonably practicable. If there is no one in attendance at the place for the delivery of the goods the “Moving Company” shall be entitled at its discretion to leave the goods at that place or to return at a later time until delivery is affected, storing the goods at any convenient place in the mean time, and the “Customer” agrees to pay any additional charges incurred thereby to the “Moving Company” for any storage and/or redelivery.
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